Safety centre
Stay safe.
Every time.
How to view, pay and hire safely — and what to do if something goes wrong.
Before you pay
Never send money
before you see it.
These rules protect you on Nyumbani10 and anywhere else you search. We do not hold deposits, rent or purchase money — ever.
Before you pay anything
- Never send money before you have seen the property, land or goods.
- We do not hold deposits, rent or purchase money — ever.
- Meet in daylight for goods; take someone with you.
- Keep all agreements in writing; get receipts for every payment.
- Beware advance-fee demands, cloned photos and prices far below market.
Viewing checklist
- Confirm the advertiser identity matches the badges.
- Visit at the advertised address; check condition honestly.
- Ask what’s included: service charge, water, power, parking.
- Photograph the meter readings and any existing damage.
- Walk away from pressure to pay “to hold” the unit.
Land due diligence
- Official search at the lands registry (at your cost).
- Check encumbrances, disputes and consent requirements.
- Licensed surveyor to confirm beacons and size.
- Seller ID & KRA PIN verification.
- Conveyancing through a practising advocate only.
Information only — not legal advice. See the full land guide.
If something goes wrong
- Report the advert immediately — we review within 24 hours.
- Access Passes on fraudulent adverts are credited back.
- Consumer complaints: Competition Authority of Kenya (CAK).
- Data complaints: Office of the Data Protection Commissioner.
- Fraud: report to the DCI with your evidence pack.